Policies & Procedures
Review the official policies that govern how Bolivar Energy Authority delivers service, protects customer information, and operates transparently.
How these policies help you
From service rules to records access and field safety, each policy serves a clear purpose for our customers and community.
Rules & Service Policies
The schedule of rules and regulations outlines deposits, connections, billing terms, and the conditions of electric service.
Read the policy (PDF): Rules & Service Policies, opens in a new tabPublic Records
As a public power provider, BEA follows a published policy for how to request and access public records.
Read the policy (PDF): Public Records, opens in a new tabEmployee Identification
Learn how to verify that a person at your home or business is an authorized BEA employee before granting access.
Read the policy (PDF): Employee Identification, opens in a new tabPrivacy & Refunds
Our internet privacy and refund policy explains how your information is handled and how credits and refunds are issued.
Read the policy (PDF): Privacy & Refunds, opens in a new tabAlways verify before you let anyone in
BEA employees carry official identification. If someone claims to be from Bolivar Energy Authority and you are not certain, do not grant access — call us first and we will confirm.
- ✓ Every field employee carries a BEA photo ID
- ✓ Marked BEA vehicles for service and maintenance crews
- ✓ When in doubt, verify by phone before allowing entry
Need help with a policy?
If you have questions about any BEA policy, or need to request a public record, our team is here to help during regular business hours.
Documents are provided in PDF format and open in a new tab. For accessibility assistance, or to request a copy of any document in an alternate format, please contact our office and we will be glad to help.
You can reach us by phone at (731) 658-5257, or visit us at 815 Tennessee St., Bolivar, TN 38008 (get directions, opens in a new tab).