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Get in touch

Contact Us

We are here to help. Whether you have a question about your account, need to report an outage, or want to start new service, reach out and a member of our team will be glad to assist you.

Ways to reach us

Call, pay, or visit

Use whichever option works best for you. Our office and phone lines are staffed during business hours, and outages can be reported around the clock.

24/7 outages & emergencies

Call Us

(731) 658-5257

Available around the clock to report outages and emergencies.

Secure & automated

Pay by Phone

1 (866) 539-6393

Make a secure payment over the phone, any time of day.

Office & mailing

Visit Us

815 Tennessee St., Bolivar, TN 38008

P.O. Box 188, Bolivar, TN 38008

  • Mon–Thu7:00am–4:30pm
  • Fri7:00am–3:30pm
We are listening

Have a question or concern?

Our customer service team is ready to help with billing, new service, payment arrangements, and general questions about your electric service.

  • ✓ Billing and account questions
  • ✓ Start, stop, or transfer service
  • ✓ Report a power outage 24/7
  • ✓ Payment options and arrangements
Reference

Documents & resources

Download our full contact directory or learn about the Tennessee Valley Authority customer complaint resolution process.

Get in touch

Reach us in person or by phone

Call us or stop by the office — our team is glad to help with billing, new service, and any questions about your account.

Outages & emergencies
Call any time, 24/7

Report a power outage or emergency day or night.

Office hours
  • Monday–Thursday7:00am–4:30pm
  • Friday7:00am–3:30pm